Terms of Service

Last Updated: April 24, 2026

1. AGREEMENT TO THESE TERMS

These Terms of Service ("Terms") constitute a legally binding agreement between you and The Dewdrop Group, LLC ("Company," "we," "us," or "our"), governing your access to and use of the NiceData document processing platform, website, applications, and all related services (collectively, the "Service").

BY CREATING AN ACCOUNT, ACCESSING, OR USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT ACCESS OR USE THE SERVICE.

If you are using the Service on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind such entity to these Terms. In such case, "you" and "your" shall refer to such entity.

2. ELIGIBILITY

You must be at least 18 years of age to use the Service. The Service is intended for business and professional use. By using the Service, you represent that you are accessing it for commercial or professional purposes.

By accessing or using the Service, you represent and warrant that:

  • All registration information you provide is truthful, accurate, and complete
  • You will maintain the accuracy of such information
  • You have the legal capacity to enter into these Terms
  • Your use of the Service will not violate any applicable law, regulation, or obligation

3. ACCOUNT REGISTRATION AND SECURITY

3.1 Account Creation

To access certain features of the Service, you must create an account by providing accurate and complete registration information, including your name, valid email address, and payment details where applicable.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Ensuring that only authorized users access your account
  • Notifying us immediately of any unauthorized use or security breach

We reserve the right to disable, suspend, or terminate any account at our sole discretion if we determine you have violated these Terms or engaged in inappropriate use of the Service.

3.3 Multiple Accounts

Creating multiple accounts to circumvent Service limitations, trial periods, or pricing structures is strictly prohibited and may result in termination of all accounts.

4. SERVICE DESCRIPTION

4.1 Service Features

The Service provides AI-powered document processing, parsing, and data extraction functionality through a software-as-a-service (SaaS) platform. Key features include:

  • Upload and processing of documents (PDFs, images, spreadsheets, and other supported formats)
  • AI-powered extraction of data from documents into structured formats
  • Conversion and transformation of extracted data
  • Export to various formats (JSON, CSV, spreadsheets, etc.)
  • Integration with third-party applications and services

4.2 Service Availability

We endeavor to maintain reasonable Service availability but DO NOT GUARANTEE any specific uptime percentage or uninterrupted, error-free operation. The Service may be temporarily unavailable due to:

  • Scheduled maintenance and updates
  • Technical issues beyond our reasonable control
  • Security incidents requiring immediate action
  • Third-party service failures

4.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We will make reasonable efforts to notify you of material changes affecting your use of the Service.

5. FREE TRIALS AND SUBSCRIPTIONS

5.1 Free Trial

We may offer free trial access to the Service. Trial terms, including duration and feature access, will be specified at the time of signup. Each user is entitled to only one free trial.

5.2 Subscription Plans

Access to the Service requires a paid subscription unless otherwise specified. Subscription terms include:

  • Subscription Period: Monthly or annual billing cycles as selected
  • Auto-Renewal: Subscriptions automatically renew unless cancelled
  • Plan Changes: You may upgrade or downgrade your plan from your billing settings. Upgrades requested during a billing period take effect immediately after successful payment processing and may result in an immediate prorated charge for the remainder of the current billing period. Downgrades requested during a billing period take effect at the start of the next billing cycle, and you keep your current plan limits until then.
  • Usage Limits: Each plan includes specific usage allowances as described in our pricing documentation

6. FEES AND PAYMENT

6.1 Pricing

All fees are stated in U.S. dollars (or other specified currency) and are exclusive of applicable taxes, which you are responsible for paying.

Current pricing is available on our pricing page. We reserve the right to modify pricing with at least 30 days' advance notice.

6.2 Payment Terms

  • Payment is due in advance for each billing period
  • We accept major credit cards (Visa, Mastercard, American Express) and other payment methods as indicated
  • You authorize us to charge your payment method for all applicable fees
  • You must maintain valid and current payment information

If you request an upgrade during an active billing period, we may bill the prorated difference immediately. If payment for the upgrade cannot be completed, we may decline to apply the upgrade until payment succeeds.

6.3 Late Payment

If payment is not received when due, we may suspend your access to the Service until payment is made, or terminate your account after reasonable notice.

6.4 Refunds

Fees are generally non-refundable. If you cancel, you retain access through the end of your billing period but will not receive a refund for the remaining time. We may offer refunds at our discretion for exceptional circumstances.

6.5 Payment Disputes

If you have a billing concern, please contact us at [email protected] before initiating a chargeback with your payment provider. Unresolved chargebacks may result in suspension of Service access.

7. CANCELLATION AND TERMINATION

7.1 Cancellation by You

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing period, and you remain responsible for all fees incurred through that date.

7.2 Termination by Us

We may suspend or terminate your access to the Service if you breach these Terms, your use poses a security risk, you fail to pay amounts due, or we are required to do so by law.

7.3 Effect of Termination

Upon termination or cancellation of your subscription:

  • Your right to access the Service ends immediately
  • You should export any data you wish to retain before confirming account deletion
  • Account deletion removes your access and deletes or detaches your account data as described in Section 9.5 and our Privacy Policy
  • You remain responsible for any outstanding fees or charges
  • Certain provisions survive termination, including payment obligations, intellectual property rights, liability limitations, indemnification, and dispute resolution

8. ACCEPTABLE USE POLICY

8.1 Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes in accordance with these Terms.

8.2 Prohibited Activities

You agree not to:

  • Use the Service for any illegal purpose or in violation of any laws
  • Violate the intellectual property rights of others
  • Upload viruses, malware, or harmful code
  • Attempt to gain unauthorized access to the Service or related systems
  • Reverse engineer, decompile, or disassemble any aspect of the Service
  • Interfere with or disrupt the Service or servers
  • Resell or sublicense the Service without authorization

8.3 Prohibited Data

You agree not to use the Service to collect, process, or transmit:

  • Payment card numbers (credit/debit cards), CVV codes, or PIN numbers
  • Bank account numbers, routing numbers, or other financial account credentials
  • Social Security numbers or government-issued identification numbers
  • Protected health information subject to HIPAA or similar regulations
  • Biometric data (fingerprints, facial recognition data, etc.)
  • Personal information of children under applicable age restrictions
  • Login credentials, passwords, or authentication tokens for third-party services
  • Information that violates privacy rights or data protection laws
  • Content that is illegal, offensive, defamatory, or infringes third-party rights

Clarification: The foregoing restrictions do not prohibit the processing of standard business documents such as invoices, receipts, or contracts that contain transaction amounts, pricing, or general business financial information.

9. USER CONTENT AND DATA

9.1 Your Ownership

You retain all ownership rights to data, documents, and content you upload or process through the Service ("User Content"). You are solely responsible for the accuracy, quality, and legality of your User Content.

9.2 License to Us

By uploading User Content, you grant us a non-exclusive, worldwide, royalty-free license to:

  • Process, store, and transmit your User Content as necessary to provide the Service
  • Display your User Content back to you and authorized users
  • Create and use aggregated, anonymized usage statistics (such as document counts, processing volumes, and feature usage) for improving the Service

Important: We do not use the content of your documents to train AI or machine learning models. Your document content is processed solely to provide the Service to you.

This license terminates when you delete your User Content or terminate your account, except for data retained in backups for a reasonable period.

9.3 Your Responsibilities

You represent and warrant that:

  • You own or have necessary rights to all User Content
  • Your User Content does not infringe third-party rights
  • You have obtained all necessary consents for processing personal data
  • Your User Content complies with all applicable laws

9.4 Document Storage and Retention

The Service provides document processing functionality with limited retention periods. You acknowledge and agree to the following retention terms:

  • Active Documents: Uploaded documents and extracted data are retained for the retention period selected on each project: 1, 14, 30, 60, or 90 days, unless you delete them earlier
  • Automatic Cleanup: Documents older than the selected retention period may be automatically removed from our systems
  • Download Your Data: You should download and save any extracted data or processed outputs you wish to keep before the retention period expires
  • No Storage Guarantees: We do not guarantee preservation of documents beyond the stated retention period and accept no liability for data that is deleted after this time

9.5 Account Closure and Data Export

When your account is terminated or cancelled:

  • Export Before Deletion: Self-serve export is available from your account settings before you confirm deletion
  • Data Format: Exported data will be provided in standard, machine-readable formats (such as JSON or CSV)
  • Permanent Deletion: Account deletion removes your access and deletes account data from our active systems without a post-closure export grace period, subject to legal retention obligations and shared-workspace membership handling
  • Backup Retention: Copies may persist in encrypted backups until overwritten in our normal backup cycle
  • Legal Holds: We may retain certain data longer if required by law or to resolve disputes

10. AI-POWERED PROCESSING AND SERVICE OUTPUT

10.1 AI Technology

The Service uses artificial intelligence and machine learning technologies to process documents and extract data. You acknowledge and understand that:

  • AI technology is inherently probabilistic and may produce errors, omissions, or inaccuracies
  • The quality and accuracy of output depends significantly on the quality, clarity, and format of input documents
  • AI models may interpret ambiguous content differently than a human would
  • Results may vary between processing runs, even for the same document
  • We may update or change the underlying AI models, which could affect processing results

10.2 Output Accuracy

The Service generates processed data, extracted information, and other output based on your User Content ("Output"). We make no representation, warranty, or guarantee regarding the accuracy, completeness, reliability, or suitability of any Output for any particular purpose.

You are solely responsible for:

  • Reviewing and verifying all Output before use
  • Validating extracted data against source documents
  • Not relying on Output for critical decisions without independent verification
  • Implementing appropriate quality control processes for your use case

10.3 Your Data Privacy

We do not use your documents or their contents to train, improve, or develop AI or machine learning models. Your document content is processed only to provide the Service to you and is not shared with AI model providers for training purposes.

11. THIRD-PARTY SERVICES AND INTEGRATIONS

11.1 Third-Party Integrations

The Service may integrate with or rely on third-party platforms, APIs, and services. We are not responsible for:

  • The availability, performance, or content of third-party services
  • Changes to third-party terms or pricing
  • Data privacy practices of third parties
  • Errors or failures in third-party services

11.2 Your Responsibility

You are responsible for:

  • Complying with third-party terms and conditions
  • Obtaining necessary licenses or permissions for third-party services
  • Any fees charged by third parties
  • Maintaining valid credentials for third-party integrations

12. INTELLECTUAL PROPERTY RIGHTS

12.1 Our Ownership

The Service and all related software, content, trademarks, logos, and documentation are owned by us or our licensors and protected by intellectual property laws. All rights not expressly granted to you are reserved.

12.2 Trademarks

Our name, logo, and product names are our trademarks and may not be used without prior written permission. All other trademarks mentioned in the Service are property of their respective owners.

12.3 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use, modify, and incorporate such Feedback into our products and services without any obligation to you.

13. DATA PROTECTION AND PRIVACY

13.1 Privacy Policy

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

13.2 Data Processing

You act as the data controller for any personal data contained in your User Content. We act as the data processor, processing personal data only on your instructions and as necessary to provide the Service. You are solely responsible for ensuring your use of the Service complies with all applicable data protection laws, including obtaining any necessary consents. Current subprocessors are listed on our subprocessors page.

13.3 Data Location

We process and store data in the United States and other locations where our service providers operate. Where required, we use vendor-specific transfer safeguards such as adequacy decisions, participation in recognized transfer frameworks, or the European Commission's Standard Contractual Clauses. For more information, see our Privacy Policy and subprocessors page.

13.4 Security

We implement reasonable security measures to protect data, but cannot guarantee absolute security. You are responsible for implementing appropriate security measures for your systems and accounts.

14. REPRESENTATIONS AND WARRANTIES

14.1 Mutual Representations

Each party represents and warrants that:

  • It has the authority to enter into these Terms
  • Its performance will not violate any other agreements or applicable laws
  • It will comply with all applicable laws and regulations

14.2 Our Warranties

We warrant that:

  • We have the right to license the Service to you
  • The Service will perform substantially in accordance with our documentation
  • We will use reasonable skill and care in providing the Service

14.3 Your Warranties

You warrant that your use of the Service is lawful, you own or have rights to all User Content, and you will comply with applicable data protection laws.

15. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY.

Without limiting the foregoing, Company does not warrant that:

  • The Service will meet your specific requirements or expectations
  • Document processing or data extraction will be accurate, complete, or error-free
  • The Service will be uninterrupted, timely, secure, or free of defects
  • Any errors or defects in the Service will be corrected
  • The Output will be suitable for any particular purpose without independent verification

COMPANY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE OF TRADE.

Some jurisdictions do not allow the exclusion of certain warranties. In such jurisdictions, the exclusions set forth above shall apply to the fullest extent permitted by applicable law.

16. LIMITATION OF LIABILITY

16.1 Exclusion of Certain Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY BE LIABLE FOR:

  • Indirect, incidental, special, consequential, or punitive damages
  • Lost profits, revenue, business opportunities, or anticipated savings
  • Data loss or corruption, including but not limited to loss of User Content
  • Business interruption or downtime costs
  • The cost of finding and switching to alternative services
  • Damage to reputation or goodwill

THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF THE LEGAL THEORY UPON WHICH DAMAGES MAY BE CLAIMED, INCLUDING BUT NOT LIMITED TO CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, AND REGARDLESS OF WHETHER COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

16.2 Maximum Aggregate Liability

NOTWITHSTANDING ANY OTHER PROVISION OF THESE TERMS, COMPANY'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF: (A) FIVE HUNDRED U.S. DOLLARS ($500.00 USD); OR (B) THE TOTAL AMOUNTS PAID BY YOU TO COMPANY DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

16.3 Exceptions

The limitations in this Section 16 do not apply to Company's gross negligence or willful misconduct, fraud, or any liability that cannot be excluded under applicable law.

17. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Company from claims arising from: your use of the Service, your User Content, your violation of these Terms, or your violation of third-party rights or applicable laws.

18. DISPUTE RESOLUTION

Before filing a claim, you agree to attempt to resolve disputes informally by contacting us at [email protected]. We will attempt to resolve disputes through good faith negotiation for at least 30 days.

If we cannot resolve a dispute informally, either party may bring claims in small claims court if the claim qualifies, or in the courts of New York. You and Company agree to bring claims only in an individual capacity, not as a plaintiff or class member in any class or representative action.

19. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles. You consent to the exclusive jurisdiction and venue of the courts located in New York.

20. FORCE MAJEURE

Neither party shall be liable for failure or delay in performance caused by circumstances beyond its reasonable control, including natural disasters, war, government actions, power or internet failures, or cyberattacks.

21. GENERAL PROVISIONS

Entire Agreement: These Terms and our Privacy Policy constitute the entire agreement between you and us regarding the Service.

Amendments: We may modify these Terms by posting an updated version with a new "Last Updated" date. For material changes, we will provide at least thirty (30) days' advance notice via email. Your continued use after the effective date constitutes acceptance.

Assignment: You may not assign these Terms without our consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Severability: If any provision is found invalid, the remaining provisions remain in effect.

Notices: Notices to you will be sent to your account email. Notices to us should be sent to [email protected].

22. CONTACT INFORMATION

For questions about these Terms or the Service, or to provide legal notices, please contact us at:

The Dewdrop Group, LLC

Product: NiceData

Email: [email protected]

By using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.